Overview
1. Cancellation
- You may cancel your order within 24 hours of placing it (before it is dispatched). After that, cancellation may not be possible.
- To cancel, contact our support team with your order number.
2. Returns & Refunds
- Since most items are shipped directly from suppliers, returns are accepted in limited circumstances:
- If the product is defective, damaged during shipping, or significantly not as described.
- If you receive the wrong item.
- To request a refund or replacement:
- Contact us within 14 days of receiving the item.
- Provide order number, photos of damage/defect, and a description of the issue.
- Once we verify the claim, we will offer either:
- A full or partial refund (depending on severity), OR
- A replacement at no extra cost (if available).
3. Return Shipping
- Return shipping costs, if applicable, are borne by:
- Us, when it’s our error (defective, wrong item).
- You, when it’s due to change of mind (unless otherwise stated).
- Returned items must be unused, in original condition, with original packaging whenever possible.
4. Refund Processing Time
- After receiving your return (if required) and approval, refunds will typically be processed within 7–14 business days.
- The exact time for the money to reach you depends on your payment method and bank/credit card processing times.
Need help?
Contact us at {contact@kaufivo.com} for questions related to refunds and returns.